Cogninova B.V. / Cogninova.nl
Last updated: 10 April 2026
This privacy policy explains how Cogninova (hereinafter: “we”, “us”, or “our”) collects, uses, stores, and protects personal data through the website www.cogninova.nl and related services.
We value your privacy and process personal data in line with the General Data Protection Regulation (GDPR).
We may process the following categories of personal data:
a. Identification data
First and last name
Company name (if applicable)
b. Contact data
Email address
Phone number
Address details
c. Communication data
Content of contact forms
Email correspondence
d. Website usage data
IP address
Browser information
Pages visited
Click behaviour and usage statistics (via analytics tools)
e. Other data
Information you voluntarily provide through forms, quotations, or registrations
We process personal data for the following purposes:
Providing our services
Responding to questions and requests
Preparing and performing agreements
Customer support and communication
Improving our website and services
Marketing and communication purposes (if consent is given)
Complying with legal obligations
We process personal data only on one or more of the following legal bases:
Consent from the data subject
Performance of a contract
Legal obligation
Legitimate interest (for example improving our services)
We do not store personal data longer than necessary for the purposes for which it was collected, unless a legal obligation requires otherwise.
In practice, we use the following retention periods:
Contact and enquiry data: up to 24 months after last contact
Invoice and payment data: 7 years (legal tax obligation)
Coaching and programme data: up to 24 months after the end of the programme, unless agreed otherwise or required by law
We only share personal data with third parties when this is necessary for our services or when required by law.
We sign data processing agreements with parties that process data on our behalf, where required.
We use the platform Therapieland for coaching and treatment management and to monitor progress in coaching programmes. In this context, relevant (limited) personal data may be processed within this system, solely to provide and improve our services.
We also use Google Forms for handling registrations and intake forms. Data entered through Google Forms is used only to process requests and start our services.
For payment processing we use Mollie, a payment service provider. Mollie processes and stores payment data, including transaction details and payment status. This data is used only to process payments safely and correctly.
Our website uses cookies and similar technologies to:
Ensure the website functions properly
Analyse website usage
Improve user experience
Measure and optimise marketing campaigns
We use, among others:
Google Analytics (for statistics and insight into website usage)
Meta Pixel (for advertising measurement and remarketing)
At your first visit, we inform you about cookies and ask for consent where required for non-essential cookies such as tracking and marketing cookies.
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
Within Cogninova, we handle all personal data and information shared during sessions, programmes, and communication with care and confidentiality. This data is only processed for service delivery and in line with the GDPR.
Cogninova is not bound by a legal professional duty of confidentiality such as in medical professions. However, we apply contractual and professional confidentiality and do not share data with third parties unless necessary for our services or required by law.
Under the GDPR you have the following rights:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
You can contact us to exercise these rights. We respond within one month. This period may be extended by two months if necessary, depending on the complexity of the request.
You also have the right to lodge a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
If you have questions about this privacy policy or the processing of your personal data, you can contact:
Cogninova
Website: www.cogninova.nl
Email: info@cogninova.nl
Chamber of Commerce number: 42006645
VAT ID: NL005429495B17
We reserve the right to change this privacy policy. The latest version is always available on www.cogninova.nl.
Personal data may be processed by parties outside the EEA, for example Google and Meta.
When this happens, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms by the European Commission to ensure an adequate level of protection.
You have the following GDPR rights:
Access
Rectification
Erasure
Restriction
Data portability
Objection
We respond within one month. This may be extended by two months if needed.
You also have the right to lodge a complaint with the Dutch Data Protection Authority.
We use functional, analytical, and marketing cookies.
Functional cookies are necessary for the website to work
Analytical cookies (such as Google Analytics) help us understand website usage
Marketing cookies (such as Meta Pixel) are used for advertising and remarketing
We ask for consent before placing non-essential cookies. You can change or withdraw your consent at any time via the cookie settings on our website.
We do not use fully automated decision-making that has legal or significant effects on individuals.
If we use automated processing in the future (for example for marketing segmentation), this will always be done in line with the GDPR and with appropriate safeguards.
We take appropriate measures to prevent data breaches.
If a data breach occurs that is likely to pose a risk to your rights and freedoms, we will report it to the Dutch Data Protection Authority within 72 hours if legally required.
Where necessary, we will also inform affected individuals directly.
Cogninova is the data controller for personal data processed through www.cogninova.nl and our services.
Third parties such as Therapieland, Google, Meta, Google Forms, and Mollie act as processors or, in some cases, independent controllers depending on their role.
We have or will conclude data processing agreements where required by law.
This privacy policy applies to all visitors of www.cogninova.nl and all clients and users of our services.
“Personal data” means any information that can directly or indirectly identify a person, as defined in the GDPR.
This privacy policy is a general template and should be adapted where necessary to the specific business processes of Cogninova.